Sarmazian COVID-19 Business Update:

SHOWROOMS OPEN
FACE-COVERINGS MANDATORY – Guelph location only

Updated: June 12, 2020

At Sarmazian Brothers Flooring, the health and safety of our customers and staff during the COVID-19 pandemic remains our highest priority.

With the guidance of Wellington-Dufferin-Guelph Public Health and the Region of Waterloo Public Health, our Guelph, Cambridge, and Waterloo locations are open. We will continue to follow Public Health recommendations during this time and have established safety protocols you may read below.

FACE-COVERINGS MANDATORY – Guelph location only

Please note as per Wellington-Dufferin-Guelph Public Health, effective June 12, 2020, any customer, patron, employee or visitor, who enters a commercial establishment in the WDG region is required to wear a face-covering while inside the establishment. This mandatory face-covering class order only applies to our Guelph location. For more information on this class order, visit: www.wdgpublichealth.ca

For those customers who visit our showrooms, we encourage you to book an appointment in advance to ensure that physical distancing guidelines are met. We kindly ask that you bring your own face-covering and limit your party to two people and children are kept at home.

 Extra Precautions In Place...  

• If any staff or customers are feeling unwell, they will be advised to stay home
• Prior to entering our showroom, we will provide hand sanitizer and gloves. Please bring your own mask
• Physical distancing away from all persons 2 meters (6.5 feet)
• Frequent hand washing/sanitizing
• All desks will provide hand sanitizers for customers and staff
• We will regularly be disinfecting surfaces to maintain a clean and healthy environment.
• No handshake policy

 Customer Showroom Procedure

• Step 1: Wait at the front desk before proceeding into the showroom. You will be greeted by a representative. No handshake policy is in place.
• Step 2: We will provide hand sanitizer for your use. We encourage the use of masks (please bring your own) and gloves; these will be provided upon request.
• Step 3: Enter the showroom with our approval, respect social distancing from staff and other customers. Please limit the number of items you touch or interact with.

 Sample Return Policy

We will have a designated area at the front entrance for sample returns and drop-offs that will undergo a sanitizing process. Do not put samples back into showroom displays.

 Showroom Appointments Encouraged

To schedule an in-store appointment in one of our showrooms, please call:

• Cambridge Showroom: 519-624-1499
• Guelph Showroom: 519-837-2120
• Waterloo Showroom: 519-783-1310

We are also accessible via email at flooring@sarmazian.com and commit to a prompt response during this time.

 SHOP ONLINE! We are always open at www.sarmazian.com with our online product catalogues and design tools. Contact us to place your order and to arrange contactless curb-side pick-up.

Thank you for your cooperation. We wish you all good health and safety.

Sincerely,

The Sarmazian Brothers Flooring Team