SARMAZIAN COVID-19 BUSINESS UPDATE

SHOWROOMS OPEN AT 50% CAPACITY:

In-person shopping at 50% capacity
Appointments highly encouraged.
Curbside pick-up and delivery available upon request.
Guests must wear a mask or face covering and keep at least 2 metres (6 feet) apart inside and when lining up and gathering outside if capacity limit has been reached.
Guest to self-screen for COVID-19 symptoms and only entering if safe to do so.

*More information on store policies and procedures under this framework can be found below.

To Our Valued Customers,

At Sarmazian Brothers Flooring, the health and safety of our customers and staff during the COVID-19 pandemic remains our highest priority. We are doing our very best to maintain high quality customer service while ensuring the health and safety of our customers and staff. We ask for your patience, understanding and compassion as we experience product delays, work under capacity limits, and staff shortages all of which are out of our control.

Currently all of our three showrooms are open to the public under Step 2 of Ontario’s Reopening Ontario Framework Public Health Measures. We continue to follow Wellington-Dufferin-Guelph Public Health and the Region of Waterloo Public Health guidelines and have established further company safety protocols you may read below.

For those customers who visit our showrooms, we encourage you to book an appointment in advance to ensure that physical distancing guidelines are met. If the showroom has reached capacity, you will be asked to wait outside until space permits or book an appointment for another time/date. We kindly ask that you bring your own face-covering and limit your party to two people and children are kept at home.

Precautions In Place

Mandatory face-covering/mask policy in place for staff and customers at all times.
Hand sanitizer is available at all entrances, on all staff desks and in offices, and throughout the facility. Masks and gloves are available upon request.
Capacity limits in place so guests and staff can stay at least 2 metres (6 feet) apart.
Staff are to practice frequent hand washing/sanitizing as well as clean and disinfect often-touched surfaces, samples, and equipment to maintain a clean and healthy environment.
If any staff are feeling unwell or has been in close contact with someone with COVID-19 (as determined by public health), they will be required to stay home and take the Ontario COVID-19 Self-Assessment. The staff member will be permitted to come back to work once cleared to do from the Self-Assessment and/or meets requirements of the Ontario Self-isolation and Return to Work procedures
If any customers are unwell or show symptoms of COVID-19 they will be asked to leave.

Showroom Appointments Encouraged

Although our showrooms are open to the public, we do have maximum capacity limits in place. If the showroom has reached capacity, customers will be asked to wait outside until space permits or book an appointment for another time/date.
Please call us to schedule an in-store appointment in one of our showrooms.

Contactless Curbside Pick-up Available

We continue to offer contactless curbside pick-up for your orders or samples.
Please call ahead to schedule your pickup and receive instructions. We can take care of all outstanding payments over the phone or through secure online payment.

Sample Return Policy

We have a designated area at the main entrance of our showrooms for sample returns and that will undergo a sanitizing process. Please do not put samples back into showroom displays.
Call us if you would prefer a curbside sample return and a staff member will be happy to meet you.

SHOP ONLINE!

We are always open at www.sarmazian.com with our online product catalogues and design tools. Contact us to place your order and to arrange contactless curb-side pick-up.

Contact Us